Legal
Privacy Policy
This policy explains how ATD Detailing collects, uses, stores and protects your personal information. We handle your information in line with the Privacy Act 1988 and the Australian Privacy Principles.
01Who We Are
This policy applies to ATD Detailing (ABN 28 539 299 263), operating from Michael Court, Berwick VIC 3806. In this policy, "we", "us" and "our" refer to ATD Detailing. By using our website, contacting us or making a booking, you agree to the collection and use of your information as described below.
02Information We Collect
We only collect information that we need to provide our services and respond to your enquiries. This may include:
| Type | Examples |
|---|---|
| Contact details | Name, phone number, email address |
| Booking details | Vehicle make, model and condition, service address, appointment dates |
| Payment details | Records of payments and invoices (card numbers are handled by our payment provider, not stored by us) |
| Vehicle imagery | Before, during and after photos and video of your vehicle |
| Website data | Basic technical and usage information collected automatically when you visit our website |
03How We Collect It
We collect information directly from you when you contact us by phone, email or Instagram, complete our online enquiry or booking form or speak with us in person. Some information, such as basic website usage data, is collected automatically when you browse atddetailing.com.au.
04How We Use Your Information
We use your personal information to:
Provide our services - respond to enquiries, prepare quotes, confirm and manage bookings and carry out the detailing, paint correction and ceramic coating work you have requested.
Process payments - issue invoices, take deposits and process the balance owing for your service.
Communicate with you - send booking confirmations, reminders, follow-ups and respond to your questions.
Improve our business - understand how our website is used and improve the services we offer.
We do not sell your personal information to any third party.
05Photography & Social Media
We may photograph and film your vehicle before, during and after your service to showcase our work on social media, our website and other marketing platforms. No personally identifiable information (such as number plates) will be published without your consent. If you do not wish for your vehicle to be featured, please tell us in writing before your service and we will respect your preference.
06Who We Share It With
We only share your information where it is necessary to run our business or where required by law. This may include:
| Party | Purpose |
|---|---|
| Urable | Our booking and enquiry platform, which stores your booking and contact details |
| Payment providers | To securely process card payments and online invoices |
| Service tools | Email, messaging and website providers we use to communicate and operate our site |
These providers may store data on servers located in Australia or overseas. We take reasonable steps to ensure they handle your information securely.
07Cookies & Website Data
Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. You can disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
08Storing & Protecting Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We keep your information only for as long as we need it to provide our services and to meet our legal and record-keeping obligations, after which it is securely deleted or de-identified.
09Accessing & Correcting Your Information
You have the right to ask for a copy of the personal information we hold about you and to ask us to correct it if it is inaccurate or out of date. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.
10Complaints
If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11Changes & Contact
We may update this Privacy Policy from time to time. The most current version will always be available at atddetailing.com.au. For any questions about this policy or your personal information, please contact us via Instagram @atd.detailing_, by phone on 0452 663 293 or through the enquiry form at atddetailing.com.au.